Terms of Use

Last updated: 4 October 2026

About these terms

These terms explain the rules for using the National Mentoring Day website at https://nationalmentoringday.org. By using the website you agree to them, so please read them carefully. If you do not agree, please do not use the website.

The website is run by National Mentoring Day Ltd, a company registered in England and Wales (company number 09805316), of 11 Parkwood Close, Tunbridge Wells, South East England, TN2 3SX, United Kingdom ("we", "us", "our"). You can contact us by email to chelsey@nationalmentoringday.org, using our contact form or by post to National Mentoring Day Ltd, 11 Parkwood Close, Tunbridge Wells, South East England, TN2 3SX, United Kingdom.

Some of our services have their own terms as well - our Membership Terms and Accreditation Terms. If those terms say something different, they apply to that service. How we use personal information is explained in our Privacy Policy, and how we use cookies in our Cookie Policy.

Using our website

You are welcome to use our website to learn about mentoring, take part in National Mentoring Day and use our free resources. We try to keep the website available and its information accurate and up to date, but we cannot promise that it will always be available, free of errors, or that the information on it is complete. The information on our website is general guidance about mentoring and is not professional advice for your particular situation.

We may change, suspend or remove any part of the website at any time.

Accounts

If you create an account (for example as a member, or for the National Mentoring Standards), please keep your username and password private and tell us straight away if you think someone else has used your account. You are responsible for what is done using your account. We may suspend or close an account that is used in breach of these terms.

Our content and free resources

The content of our website - including text, logos, designs, graphics, downloads, guides and videos - belongs to us or the people who have allowed us to use it, and is protected by copyright and trade mark law. "National Mentoring Day" is a registered trade mark.

We are happy for you to:

• view, download and print our content for your own use;
• use our free downloads (such as posters, social media graphics, selfie signs and thank-you cards) to celebrate and promote mentoring and National Mentoring Day - including on your organisation's website and social media - as long as you do not change our logo or present the materials as your own;
• share links to our pages.

Please do not, without our written permission:

• sell, license or charge for our content or downloads, or use them in products you sell;
• copy our content, directory or listings in bulk, or reuse them to build another service or database;
• use our name or logo in a way that suggests we endorse you, your organisation or your products.

If you would like to use our content in another way, please contact us - we are usually happy to help.

Content you send us

When you send us content - for example a selfie, details of a mentoring programme or event, or a message - you confirm that:

• it is accurate, lawful and yours to share (or you have permission to share it);
• anyone shown in a photo has agreed to it being published, and you have the permission of a parent or guardian for anyone under 18;
• it is relevant to mentoring and does not include anything offensive, abusive, discriminatory, defamatory, misleading, or that infringes anyone else's rights.

You keep ownership of your content. You give us permission to publish it on our website and social media, and to edit it for length or format, for the purpose you sent it. We may refuse or remove content at any time without giving a reason. If you would like your content taken down, just ask.

Things you must not do

When using our website you must not:

• break the law, or use the website for anything fraudulent or harmful;
• try to gain unauthorised access to the website, its server, database or any account, or interfere with how the website works;
• introduce viruses or other harmful code;
• use automated tools to copy large amounts of content or to send forms, other than search engines indexing our pages;
• send spam, or use our forms to send messages that are not genuine;
• pretend to be someone else, or misrepresent your connection with any person or organisation.

Donations and payments

Donations and payments are processed securely by PayPal, and PayPal's terms also apply. We do not see or store your card or bank details. Donations help us provide free mentoring resources and are not normally refundable, but if you have made a mistake - for example donated the wrong amount - please contact us as soon as possible and we will do our best to put it right.

Links to other websites

Our website links to other websites, such as our partners, press coverage and social media. We do not control those websites and are not responsible for their content, availability or how they use your information. A link does not mean we endorse the website.

Our responsibility to you

We provide our website and free resources for general information and to support mentoring. As far as the law allows, we are not responsible for any loss or damage caused by relying on information on our website, by the website being unavailable, or by using our free resources.

Nothing in these terms limits our responsibility where it would be unlawful to do so - for example for death or personal injury caused by our negligence, or for fraud. If you are a consumer, these terms do not affect your legal rights.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed, and the version on this page is the one that applies when you use the website.

Law that applies

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts there.